Work
Case studies
Case studies
What Mapping Products Are Missing: A Case for Exploratory Search
Designing for geographic discovery before users know their destination
Designing Secure Household Pharmacy Access
Making identity, consent, and pickup authorization usable under real constraints
Creating Operational Clarity for Store Teams
Helping 80,000+ retail workers find the updates, materials, and support they need
Enterprise Knowledge Assistant
Empowering employees to access enterprise-wide knowledge and application data through natural language
Modernizing the Family Office
Creating a clearer digital layer for sensitive information, service outreach, and day-to-day coordination
Designing Trust in Event Data
Making analytics definitions easier to understand across business, product, engineering, and marketing
Hiring Readiness at Global Scale
Helping candidates and recruiters move through documentation, clearance, and embarkation
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